The location and breakfast were excellent. The bar area and dining room were spacious and comfortable. Very comfortable bed in our room. Friendly and helpful staff.
Angela
July 2022
Central location to City Centre easy access to Theatre, station, shops & restaurants Chose Large Double Castle View room. Large comfortable room double aspect windows. Room/ bed / bathroom clean & tidy. Nice Castle view out of one window although, for safety reasons, an annoying A4 sheet of paper blocking most of it advising we couldn't open window as a broken lock, no idea how long unusable. The other window looked onto train track with trains wizzing past but was ok not constant. Choose a hotel in middle of City action, going to be noisy! Buffet breakfast plentiful with English Cooked Breakfast, usual fruit salad, cereals, bread for toast, jams, yoghurts, sweet crossants etc. Coffee/tea facilities in room Mini bar but not used. A word of warning, hotel take £50 off your payment card pre-authorised for any extras from mini bar or hotel services & any damages of room at check-in. Normal practice at some hotels but usually cancelled on check out. This was not reimbursed until 7 days later. Not impressed by this method.
Anne
February 2025
Location of the hotel is excellent. Rooms and bed are comfortable. We paid for a river view which we did have but the windows are pretty narrow so not really the impact that we've had in other riverside hotels. Staff very friendly.
Joanne
January 2025
I travelled from Manchester to see a comedian so the chances of other people doing the same had me worried the customer service of the staff would have varied from helpful to almost inexistent going off previous experience. However, the staff was amazing, helpful and couldn’t be more resistant. The room itself was clean, classy and of standard. Worth every penny. The selection of bars and food options were great also
Kayleigh
September 2024
Location excellent, as it's nr the town centre, about a 5-10min walk depending on which section of the centre you're heading to. Also it is about 6min walk from the main rail station. Hotel has a lift that takes you down to the Quayside, helpful as it's a very steep walk. Q'side is wonderful at night, seeing all the bridges lit up. Parking, there is on-site. Wonderfully comfortable hotel, beautifully furnished and carpeted. Only had excellent evening snacks there so apart from that I couldn't comment on food. Staff very pleasant. Like real ale? Try the Bridge Hotel 30sec walk from the hotel, and the Crown Pasada down towards the Quayside, it also plays vinyl rock music.
Mike
September 2024
Loved the location, staff were brilliant and very clean
Michael
December 2023
Check in was good after Marcus intervened & helped - he parked our car for us outside the hotel which was a great help with having wedding items to bring into the hotel. Marcus went above & beyond & was very friendly. Room was excellent & breakfast was varied & tasty. Breakfast staff excellent too. The location is great - lift straight down into the quayside part of town or up the bank to Grey street. Would also like to mention Lucas the hotel wedding planner - he was superb on the day & made sure everything ran smoothly on the day. Thanks to everyone.
Micky
October 2024
It was a quality hotel from top to bottom.I stayed there for £89 a night which was very good value.Im a world traveler 8-9 months of the year and stay in all sorts of accommodation,from Youth Hostel Dormitory’s and single rooms,to air b@b’s and camping in a small one man tent and 4 star hotels!From Bangkok to Barnet!At the price I paid in the UK,I would definitely recommend it!
Graham
April 2025
Good location just a 5 min walk from the station
Wake
September 2024
The hotel was beautiful, the bar, dining, reception areas were lovely. The staff were so helpful and really friendly.
Fiona
November 2024
Reservations:
+1 (888) 385-8465